Keeping you fully informed.

Frequently Asked Questions

Frequently Asked Questions (FAQ)

At FitzFreight, we believe in transparency and keeping our clients fully informed. Below, we’ve answered some of the most common questions about our logistics, shipping, and freight services.

We are a full-service logistics and shipping company specializing in land, air, and sea transportation. Our services also include customs clearance, warehousing, relocation, vessel husbandry, and end-to-end supply chain management.

Our services are designed for individuals, small businesses, large corporations, and even shipping agents. Whether you’re relocating your household or moving large-scale cargo across borders, we have tailored solutions for you.

Yes. We provide global shipping solutions via sea and air, ensuring your cargo reaches destinations across Africa, Europe, Asia, the Americas, and beyond.

We offer:

  • Sea freight (LCL & FCL) for bulky or heavy cargo.

  • Air freight for urgent or time-sensitive shipments.

  • Land transport for local and regional distribution.

You can request a free quote through our website, email, or by contacting our customer service team. Simply provide details such as cargo type, size, weight, and destination.

Delivery time depends on the mode of transport and destination. For example:

  • Air freight: 2–7 days (depending on the route).

  • Sea freight: 2–6 weeks (depending on destination).

  • Land transport: 1–5 days within the region.

Absolutely. Our team specializes in customs brokerage, ensuring all paperwork, duties, and compliance checks are handled quickly and efficiently to avoid delays.

Typically, you will need:

  • Commercial Invoice

  • Packing List

  • Bill of Lading / Airway Bill

  • Import/Export License (if applicable)

  • Any certificates specific to your cargo (e.g., phytosanitary, origin)

Our team will guide you through the requirements for your specific shipment.

Yes, we offer safe and secure warehousing facilities for short-term and long-term storage. We also provide inventory management, cargo handling, and distribution services.

Yes. FitzFreight provides full logistics management—from procurement and transportation to storage and final delivery. This ensures efficiency, cost-effectiveness, and peace of mind.

Yes. Our removal and relocation services cover packing, loading, transportation, and delivery to your new location. We handle your belongings with care to ensure a smooth move.

Husbandry services are support solutions for vessels and crews at ports. At FitzFreight, this includes crew changes, ship supplies, documentation, and port logistics support.

Our pricing is based on factors such as cargo weight, size, mode of transport, route, and any special handling requirements. We aim to offer competitive, transparent, and affordable rates.

We accept bank transfers, credit/debit cards, and other secure payment methods. Specific payment options will be provided when booking your shipment.

Yes. Our online tracking system allows you to monitor your cargo in real time. You will receive a tracking number once your shipment is confirmed.

In the rare event of delays or damage, please contact our customer service team immediately. We will investigate, resolve the issue, and where applicable, assist with claims.

You can reach us via phone, email, or our website’s contact form. Our support team is available to assist you with any inquiries.

While basic liability coverage is included, we also offer comprehensive cargo insurance at affordable rates to protect your goods against risks such as loss, theft, or damage.

We partner with trusted carriers, use secure storage facilities, and comply with international safety standards to safeguard every shipment.